Privacy Policy

This Privacy Policy describes how SHAUREL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

This policy is formulated in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA).

1. Information We Collect

We collect certain pieces of information necessary to process your orders, improve your shopping experience, and secure our platform.

  • Personal Information Provided Directly by You:
    • Identity & Contact Data: Your full name, shipping address, billing address, email address, and phone number.
    • Transaction Data: Details about products you browse, items added to your cart, and history of purchases made through our store.
    • Payment Information: Payment processing is handled securely by our third-party payment gateways (e.g., Razorpay, Cashfree, Paytm). We do not directly store your credit/debit card numbers or UPI PINs on our servers.
  • Information Collected Automatically:
    • Device & Usage Data: When you visit the Site, we automatically collect information about your device, including your IP address, browser type, time zone, and how you interact with pages on our store.

2. How We Use Your Information

We use the data we collect for specific, legitimate purposes, including:

  • Fulfilling Orders: To process your payments, arrange for shipping, print invoices, and provide you with order confirmations or updates.
  • Customer Support: To respond to your inquiries, handle returns, or resolve any issues with your orders.
  • Improving Our Store: To analyze store traffic, understand user preferences, and optimize your overall shopping experience.
  • Marketing Communication: With your explicit consent, we may send you emails or WhatsApp updates about new products, exclusive offers, and store updates. You can opt out of these at any time.
  • Fraud Prevention & Legal Compliance: To detect potential risks or fraudulent activity and to comply with applicable tax, accounting, and legal regulations in India.

3. Cookies

Cookies are small data files downloaded to your device when you visit our store. We use cookies to:

  • Remember the items in your shopping cart.
  • Keep you logged into your customer account.
  • Understand your preferences based on previous or current site activity.

You can choose to disable cookies through your browser settings. However, disabling them may prevent some features of our e-commerce store from functioning properly.

4. Third-Party Services

We share your personal information with trusted third-party service providers to help us run our business effectively:

  • Platform Provider: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information on Shopify's official privacy page.
  • Logistics & Delivery Partners: We share your name, phone number, and shipping address with our courier partners (e.g., Delhivery, Blue Dart, Shiprocket) to deliver your purchases.
  • Payment Gateways: Your transaction data is passed securely via encryption to our authorized payment processors to complete your transactions safely.
  • Analytics Partners: We use tools like Google Analytics to help us understand how our customers use the Site.

5. Data Security

The security of your personal data is paramount to us. We implement appropriate technical, physical, and administrative security measures (such as Secure Sockets Layer (SSL) encryption) to protect your information against unauthorized access, loss, alteration, or disclosure.

While we follow industry standards to safeguard your data, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights (Data Principal Rights)

Under Indian data protection laws, you have specific rights regarding your personal information:

  • Right to Access & Review: You have the right to request a summary of the personal data we hold about you.
  • Right to Correction: You can request that we update, correct, or complete any inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, provided it is no longer required for legal compliance, tax, or legitimate business purposes.
  • Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you have the right to withdraw that consent at any time.

7. Grievance Redressal & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection framework, if you have any questions, feedback, or wish to exercise your rights or file a complaint regarding your privacy, please contact our designated Grievance Officer:

  • Name of Grievance Officer: MANUSHREE SONI
  • Store/Business Name: SHAUREL
  • Email Address: SHAUREL.COM@GMAIL.COM
  • Business Address: 116-118, GROUND FLOOR, MALL ROAD, GTB NAGAR, DELHI, 110009

We aim to acknowledge and address all legitimate grievances within the legally mandated timelines.

Last Updated: 15th June 2026